About Us
An Introduction
Hello, my name is David and I’m the owner and operator of Towergate Locksmiths Limited.
I wanted to take this time and opportunity to introduce myself and tell you a little bit about our company.
Towergate Locksmiths has been operating for more than 5 years and I have been involved with locks for a lot longer than that. You might say it’s more of a hobby and a passion rather than just my job; in other words, I care about what I do.
Our area of operation is North Yorkshire and we are based in York. We also travel further afield and it’s not uncommon for us to be in Scarborough and Malton one day and Pocklington, Wetherby and Selby the next. In other words, we get around a bit, so be assured that wherever you are, we can get to you in quick time.
Our product range is extensive and we carry several hundred locks of the highest quality covering almost all lock solutions. We offer varying levels of security, so that our customers have a choice that works for them at a price that suits their budget; one of the things that were really important to us.
The reason that we do so much repeat and referral business is our customer reviews. We very proud to currently have over 750 – 5 star reviews. Please take a moment to check them out on our website, some of them are quite comical.
I want to say there should never be a time where you, our customers, or even our potential customers, need to worry about your locks and the security of your home.
Thank you
FAQs
Should I put WD40 on or in my Locks?
The answer is an empathic big fat NO!
Most, if not all locks are manufactured with their own oil or grease included. The addition of WD40 typically just clogs them up and does the opposite of what is intended. This makes them perform worse or in some instances stop them from working altogether.
Some locks do require regular lubricants and manufactures stipulate this when you buy the locks. So, either don’t put any lubricants in locks or follow the manufacturers guidelines for those locks that do require it.
Locksmiths will normally apply the correct lubricants when they service your locks.
What should I do if I break a key in a lock?
The first thing to remember is to NOT attempt to remove the key.
Without the right tools, you are more likely to make it more difficult for the key to be extracted without damaging the lock.
Get professional help by calling a locksmith.
My lock is jammed, what should I do?
Locks can get jammed for lots of reasons, let’s look at a couple of them.
A) You have a uPVC or composite door, and when you lift the handle up to engage the multi-point locks, they don’t seem to come out of the casing the whole way as they would normally do.
The likely problem is the lock gearbox has failed. In these circumstances you will need to get professional help by calling a qualified locksmith to either repair the gearbox or install a replacement.
B) You have a uPVC or composite door, and you have lifted the handle up to lock it but now the key in the cylinder (barrel) won’t turn all the way around to complete the locking process.
Once again this could be a gearbox failure or in some instances such as an ERA gearbox, typically a piece of the gearbox casing breaks off and works its way down the inside of the gearbox and prevents the cylinder from turning.
C) You have a mortice lock (typically in wooden doors) and the key is simply spinning around and around without locking or unlocking the door.
This happens where the snib on the lock bolt thrower has broken off. We appreciate this is a little technical, but that has what has happened.
The solution here is to replace the bolt thrower inside the lock or replace the lock, either way it’s a job from a professional locksmith.
Why won’t the handle lift up far enough when I try to lock the door?
This can occur when the door is not fitting properly within the door frame. The door may have dropped or is simply mis-aligned and is not engaging into the locks keeps properly.
If you keep trying to lock the door when it is in this condition you may jam it shut which means you maybe either locked out or locked in.
To ensure the door functions correctly and doesn’t do further damage to the lock, you will need to get the door re-aligned by a professional.
My door handles are drooping, loose or just spinning around, why?
In the case of the handles just being loose, the first step is to tighten up all the screws without causing the screw heads to be damaged.
If the handles are drooping or spinning around the likely problem is the door multi-point locking mechanism is not functioning properly.
Simply replacing the door handles will not solve the issue. The door mechanism will need repairing or the gearbox changing.
I can’t pull my key out of the lock, what should I do?
The probable cause of this problem is an inverted lock cam. This means that when the door is in the locked or unlocked position, the cam is in the wrong position for the key to be extracted.
The typical cause of this is when someone attempts to put a key into the cylinder (lock) while there is a key already in the other side of the lock. You will need to have a locksmith fix this for you or replace the lock.
Google Reviews
Rating
David came out the very next day, despite it not being an emergency. He was stocked with everything he needed to do the job there and then. Despite the door and frame being hardwood, he battled and chiselled, and 45 minutes later, he was hoovering up shavings and left me with a brand new front door lock at an excellent price. I cannot recommend David enough, but as the lock will outlast me, I might never need his services again.. What a shame!
Excellent service. Called on the day appointment the same day. Problems with traffic but got a call to keep me updated, still Timely and arrived not long after our appointment time. Super friendly and efficient, I would highly recommend. Very pleased and impressed. Great customer service. Thanks so much.
came out on saturday afternoon to help fix my lock in my student house, so grateful and helped a lot!!
Very helpful and friendly, quick response and helped with explaining all the work he carried out.
Great service. Arrived quickly to fit new lock. Service with a smile. Thank you
Very friendly and fast service from David, got the work done quickly, will recommend to others and use again if needed…spot on
David turned up super quickly, sorted us out in a jiffy and all with a cheerful demeanour. Highly recommend
Knows his job and does it to perfection. On time as well. highly recommend 💯💯💯💯
Punctual, efficient and a reasonable price. Thank you!
Outstanding! Came out all the way to Pocklington late on a Saturday afternoon for emergency lock replacement after stolen keys. David was very quick, professional and efficient, very reasonably priced and I would look no further if in need of a locksmith in the future. Thank you so much 👍🏻👍🏻
Great service, David sorted my jammed front door lock quickly (same day) and efficiently - and all done with a professional and kind manner. Highly recommend.
Absolutely brilliant Came to Ripon in no time at all And fixed my broken lock
Great locksmiths in York.
Fast, friendly and professional.
David was friendly, punctual and efficient. He replaced the door lock within 5 minutes. Would highly recommend.
Amazing same day service best locksmith in York
Dave came to us to fix our back door which was very sticky and difficult to lock. We have powder coated steel fittings and the door proved to be a problem having both dropped and warped! However, despite this, Dave persisted and was determined to fix our problem, which he did! We’re very grateful to him as we’re now secure again and can operate the lock with ease. Thank you
Thank you for your time and patience, not an easy job but certainly one successfully completed.
Quick response from David the locksmith. Local York based, quick and efficient.
Needed some help after our front door lock failed and got completely stuck shut. Had a search for local people in York and found David at Towergate Locksmiths. I was really pleased with the work carried out, David arrived very punctually, explained everything to me perfectly and charged a fair price. Very much recommended. Thank you!
Amazing service. I was locked out of my house. Towergate locksmiths arrived within 20 minutes to my address in Bishopthorpe. Very friendly and reassuring service. The issue with the lock was quickly dealt with, service was second to none.
Fantastic service! Assessed the locks very quickly, recommended which replacements would be best for our needs, installed and fitted in a few days. If you’re looking for a great locksmith in York, you’ve found one.
Brilliant service from David. Very quick. Local York service. Lock fixed in 20 minutes. Five stars.
Great job and great service. Highly recommend
Very knowledgeable and helpful man . Did an excellent job. Would highly recommend.
Our bifold door locking mechanism jammed after being slammed shut in high winds. I called Towergate and explained the problem to David who was able to take a look the next day. He assessed the problem and sourced the mechanism for me straight away. Once I received it David came back to remove the defective mechanism and install the new one. David is very amenable, professional and efficient. He offers sound technical advice freely, carries a huge assortment of locks and his pricing is more than fair. The whole experience was more than satisfactory and I have no hesitation in recommending David to tackle any issues with locks. He is a pleasure to deal with.
Paul is quick to respond to call outs and provides an honest and professional service.
Good job done
Very quick with the service. Helpful at a short notice
Great service, very prompt, efficient and friendly, many thanks
David was brilliant - he recognised our door handle was about to break and thankfully fixed it, very quick and efficiently! Very polite and approachable - would highly recommend
Dave arrived early and quickly determined the problem on our Locked door, handle mechanism and lock were soon replaced. Very friendly and good security advice freely given.
Great service to change locks after moving house. Really helpful with a tricky lock/door
Great service.
On time, diagnosed problem and fixed - perfect - and liked the dog too!
Excellent service. Called today (Sunday morning) after waking up to find our front door lock had failed. Towergate locksmiths were with us in no time. The job was professionally approached and fixed quickly. Brilliant work from a very knowledgeable tradesman. 5 stars. Fully recommend. Thank you.
Brilliant service and arrived within the hour! Top job
David is a first class locksmith. He dealt with a difficult job for us and completed it at short notice. Old school tradesman with excellent knowledge. Highly recommend
David was friendly and professional. Installed our locks and also helped with an issue we had on another door, would highly recommend!
Fantastic service! Very attentive and quality workmanship
Outstanding service after a break in. New lock very efficiently fitted. Friendly and no-fuss approach, and arrived exactly on time. Couldn't be better.
David turned up on time and provided a very professional service. Would highly recommend him to anyone requiring his services.
Fast, efficient, professional. I would definitely recommend David to anyone requiring his services.
Great service! Was fixed and sorted within an hour. Thank you
After waiting for hours for two locksmiths that let me down I finally found Towergate. David was very helpful in diagnosing/explaining the issue, transparent with pricing and with me in 45mins. Huge relief to finally have door fixed properly and feel secure. Thank you!
Top locksmith. Quick to call out. Gave great advice on the best fix for the locks vs the costs - then got on with the job quickly and super professionally. Very pleasant and friendly manner too. Could not recommend enough.
Guarantee & Prices
Our Locksmith Guarantee
Whatever your lock problem, you can be assured of a prompt response, a full explanation of the issue and a successful resolution.
We always stand behind the quality of our work with a full 12 month warranty on parts and labour.
Prices & Call Out Fees
24/7 Service for Emergency Lockouts and No Call-Out Fee.
No fee either for a scheduled appointment which will always be arranged to suit you.
We’re a trusted, local, independent locksmith, no hidden charges.
Just honest pricing and expert service you can always count on.
We think we have some of the best locksmith prices in Yorkshire.
Call for a no obligation quote and compare our cost to local and national competitors