About Us
An Introduction
Hello, my name is David and I’m the owner and operator of Towergate Locksmiths Limited.
I wanted to take this time and opportunity to introduce myself and tell you a little bit about our company.
Towergate Locksmiths has been operating for more than 5 years and I have been involved with locks for a lot longer than that. You might say it’s more of a hobby and a passion rather than just my job; in other words, I care about what I do.
Our area of operation is North Yorkshire and we are based in York. We also travel further afield and it’s not uncommon for us to be in Scarborough and Malton one day and Pocklington, Wetherby and Selby the next. In other words, we get around a bit, so be assured that wherever you are, we can get to you in quick time.
Our product range is extensive and we carry several hundred locks of the highest quality covering almost all lock solutions. We offer varying levels of security, so that our customers have a choice that works for them at a price that suits their budget; one of the things that were really important to us.
The reason that we do so much repeat and referral business is our customer reviews. We very proud to currently have over 750 – 5 star reviews. Please take a moment to check them out on our website, some of them are quite comical.
I want to say there should never be a time where you, our customers, or even our potential customers, need to worry about your locks and the security of your home.
Thank you
FAQs
Should I put WD40 on or in my Locks?
The answer is an empathic big fat NO!
Most, if not all locks are manufactured with their own oil or grease included. The addition of WD40 typically just clogs them up and does the opposite of what is intended. This makes them perform worse or in some instances stop them from working altogether.
Some locks do require regular lubricants and manufactures stipulate this when you buy the locks. So, either don’t put any lubricants in locks or follow the manufacturers guidelines for those locks that do require it.
Locksmiths will normally apply the correct lubricants when they service your locks.
What should I do if I break a key in a lock?
The first thing to remember is to NOT attempt to remove the key.
Without the right tools, you are more likely to make it more difficult for the key to be extracted without damaging the lock.
Get professional help by calling a locksmith.
My lock is jammed, what should I do?
Locks can get jammed for lots of reasons, let’s look at a couple of them.
A) You have a uPVC or composite door, and when you lift the handle up to engage the multi-point locks, they don’t seem to come out of the casing the whole way as they would normally do.
The likely problem is the lock gearbox has failed. In these circumstances you will need to get professional help by calling a qualified locksmith to either repair the gearbox or install a replacement.
B) You have a uPVC or composite door, and you have lifted the handle up to lock it but now the key in the cylinder (barrel) won’t turn all the way around to complete the locking process.
Once again this could be a gearbox failure or in some instances such as an ERA gearbox, typically a piece of the gearbox casing breaks off and works its way down the inside of the gearbox and prevents the cylinder from turning.
C) You have a mortice lock (typically in wooden doors) and the key is simply spinning around and around without locking or unlocking the door.
This happens where the snib on the lock bolt thrower has broken off. We appreciate this is a little technical, but that has what has happened.
The solution here is to replace the bolt thrower inside the lock or replace the lock, either way it’s a job from a professional locksmith.
Why won’t the handle lift up far enough when I try to lock the door?
This can occur when the door is not fitting properly within the door frame. The door may have dropped or is simply mis-aligned and is not engaging into the locks keeps properly.
If you keep trying to lock the door when it is in this condition you may jam it shut which means you maybe either locked out or locked in.
To ensure the door functions correctly and doesn’t do further damage to the lock, you will need to get the door re-aligned by a professional.
My door handles are drooping, loose or just spinning around, why?
In the case of the handles just being loose, the first step is to tighten up all the screws without causing the screw heads to be damaged.
If the handles are drooping or spinning around the likely problem is the door multi-point locking mechanism is not functioning properly.
Simply replacing the door handles will not solve the issue. The door mechanism will need repairing or the gearbox changing.
I can’t pull my key out of the lock, what should I do?
The probable cause of this problem is an inverted lock cam. This means that when the door is in the locked or unlocked position, the cam is in the wrong position for the key to be extracted.
The typical cause of this is when someone attempts to put a key into the cylinder (lock) while there is a key already in the other side of the lock. You will need to have a locksmith fix this for you or replace the lock.
Google Reviews
Rating
We rang David one Friday afternoon and he was with us within 20 minutes of the call. Very quickly and prompt. No call out fee either which was very appealing. He was able to tell us the problem was with the shearing in the lock. What a lovely knowledgable man who provided us with excellent workmanship. He talked us through the problem, showed us the issue and fixed it within a short time frame. Bonus that he had the part in his van.
David came within 30 minutes and fixed the problem with the lock quickly. Very friendly, professional and efficient service. Thank you!
Our door locks so smoothly now! He also cleaned the floor after☺️ Thank you Dave!!!!
Excellent service, thanks David. Very friendly, very professional, and got the job done very proficiently.
Great friendly professional service
Dave was great. Replaced a busted lock for us. Explained everything really well, offered a great new option for us and was friendly too. Highly recommended.
Excellent service. Thorough , professional and efficient.
Guarantee & Prices
Our Locksmith Guarantee
Whatever your lock problem, you can be assured of a prompt response, a full explanation of the issue and a successful resolution.
We always stand behind the quality of our work with a full 12 month warranty on parts and labour.
Prices & Call Out Fees
24/7 Service for Emergency Lockouts and No Call-Out Fee.
No fee either for a scheduled appointment which will always be arranged to suit you.
We’re a trusted, local, independent locksmith, no hidden charges.
Just honest pricing and expert service you can always count on.
We think we have some of the best locksmith prices in Yorkshire.
Call for a no obligation quote and compare our cost to local and national competitors